CUSTOMER SUPPORT REPRESENTATIVE - OLIO ROAD *Voted Best Places to Work 2024*

About the position

The Customer Support Representative at STAR Financial Bank plays a crucial role in delivering exceptional service to customers through various communication channels. This position is designed for individuals seeking unlimited career growth and development opportunities within a community-focused bank that values integrity, accountability, and lifelong learning. The role involves addressing customer inquiries, providing guidance on banking products and services, and ensuring compliance with operational policies and regulations.

Responsibilities
?? Evaluate and respond timely to a wide variety of customer issues via phone call, chat, or email.
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?? Provide expertise and guidance to customers while educating them on products, services, and technology.
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?? Answer inquiries from customers regarding products, procedures, regulations, and fees.
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?? Complete all account maintenance issues in a timely manner.
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?? Process customer video banking machine transactions accurately and efficiently while providing high-level customer service.
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?? Handle all phases of teller transactions including checking, savings, and loans within designated limits.
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?? Examine and ensure validity of all requested transactions/interactions.
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?? Develop and maintain a strong working knowledge of all bank products and services.
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?? Develop and maintain a strong technical knowledge of the core banking system.
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?? Verify endorsements as required by teller operational policies.
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?? Report suspicious activity through proper channels.
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?? Adhere to and apply all operational policies and procedures, complying with all Federal and State regulations.
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?? Generate new business to assist in meeting profitability goals.

Requirements
?? High School Diploma or equivalent required; Associate's degree in Business Administration or related field preferred.
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?? 1 year of previous experience in retail sales or customer service required; 1 year of experience in a financial institution preferred.
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?? Ability to maintain a professional image and handle stressful situations calmly.
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?? Excellent hand-eye coordination and ability to multi-task using multiple software systems and monitors.
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?? Strong interpersonal communication skills and exceptional verbal and written communication skills.
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?? Highly organized and detail-oriented with strong listening skills.
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?? Advanced computer skills, including experience with Microsoft Office Suite and data entry.

Nice-to-haves
?? Experience in retail sales or customer service with a financial institution.

Benefits
?? Affordable Medical/Vision/Dental Coverage
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?? Flexible Dependent Care Account
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?? Health Savings Account (with employer contributions)
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?? Prescription Drug Plan
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?? Employee Wellness Initiatives (physical/mental/financial)
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?? Health Management Reimbursement Program
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?? Short Term/Long Term Disability
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?? Life Insurance
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?? Tuition Reimbursement
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?? Competitive Pay and Bonus Program
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?? 401k (with employer match)
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?? Generous Paid Time Off including 10 1/2 holidays.

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