Remote Technical Support Specialist ?? 3rd Shift ?? Smart Buildings / Building Automation, Fire Life Safety & Security

Employer Industry: Healthcare ServicesWhy consider this job opportunity...
• Competitive pay up to $60,000 annually
• Comprehensive benefits package including health, dental, and vision insurance
• Opportunities for career advancement and professional growth within the organization
• Flexible remote work option available
• Supportive and collaborative team environment
• Chance to work with cutting-edge technology and innovative healthcare solutions
What to Expect (Job Responsibilities):
• Manage and respond to incoming customer inquiries via phone and email
• Process orders, returns, and exchanges efficiently and accurately
• Provide exceptional customer service and support to ensure client satisfaction
• Collaborate with cross-functional teams to resolve customer issues and escalations
• Maintain accurate records and documentation of customer interactions and transactions
What is Required (Qualifications):
• Bachelor's degree in Business Administration, Healthcare Management, or related field
• 2+ years of experience in customer service or healthcare administration
• Proficiency in Microsoft Office suite and CRM software
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment
How to Stand Out (Preferred Qualifications):
• Experience working in a remote customer service role
• Knowledge of healthcare industry regulations and compliance standards
• Certification in Customer Service Excellence or related field
• Bilingual in Spanish and English
• Experience with telehealth platforms and virtual care services
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