Customer Service/Case Processor

Job Responsibilities
?? Interact with customers by answering phone calls promptly, responding to emails within a timely manner
?? Log detailed notes into company software as they are completed
?? Make daily inbound and outbound calls
?? Provide customers with updates when needed
?? Update and maintain electronic customer records including contact details, issues, and resolutions
?? Update billing information
?? Analyze progress and set goals to improve customer satisfaction
?? Participate in regular staff meetings, trainings, and report on any customer issues
?? Assist team members when needed
?? Resolve complaints and customer problems in an efficient and friendly manner

Job Skills & Qualifications

Required:
?? Ability to work in office (this is not a remote position)
?? High school diploma or equivalent
?? Ability to comfortably sit for long periods of time
?? Attention to detail
?? Strong interpersonal skills
?? Strong organizational skills
?? Computer proficiency
?? Problem-solving ability
?? Ability to resolve conflict and de-escalate customer issues
?? Ability to multi-task and meet deadlines
?? Bilingual

Preferred
?? Previous customer service experience
?? Sales experience
?? Bilingual

Job Type: Full-time

Job Type: Full-time

Pay: $17.00 - $18.50 per hour

Expected hours: 40 per week

Benefits:
?? Dental insurance
?? Health insurance
?? On-the-job training
?? Paid time off
?? Vision insurance

Shift:
?? 8 hour shift
?? Day shift

Experience:
?? Customer service: 1 year (Required)

Language:
?? Spanish, Russian (Required)

Work Location: In person

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