Claims Specialist (Auto, Bodily Injury)
About the position
The Auto Claims Specialist at Zurich is responsible for managing non-litigated claims related to auto physical damage, bodily injury, and third-party property damage within multi-party commercial claims. This role involves collaborating with a diverse group of claims professionals to enhance technical expertise in auto policy interpretation and coverage analysis, while ensuring efficient and effective claims resolution with a focus on customer service.
Responsibilities
Manage non-litigated claims related to auto physical damage, bodily injury, and third-party property damage.
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Collaborate with internal and external contacts including customers, vendors, suppliers, and brokers.
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Ensure claims are resolved efficiently and effectively within defined authority limits and established protocols.
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Develop knowledge of established protocols and industry best practices for claims handling.
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Provide exceptional customer-focused service throughout the claims process.
Requirements
Bachelor's Degree and 2 or more years of experience in Claims Handling or Insurance, or equivalent experience through Zurich Claims Training Program or Zurich Certified Insurance Apprentice.
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Must obtain and maintain required adjuster license(s).
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Experience with Microsoft Office and knowledge of insurance regulations, markets, and products.
Nice-to-haves
Experience working in Commercial Auto Claims.
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Experience working with Bodily Injury Claims.
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Currently hold an active adjusters license.
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Ability to develop and maintain strong relationships across work groups.
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Understanding of claims adjustment process and ability to determine scope/exposure for losses.
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Familiarity with negotiation strategies and experience in suggesting alternative approaches.
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Strong analytical, critical thinking, and problem-solving skills.
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Strong verbal and written communication skills.
Benefits
Comprehensive employee benefits package for employees and eligible dependents.
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Competitive compensation including short term incentive bonuses and merit increases.
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