Clinical Coordinator - Patient and Family Relations
Position Overview:
The Patient and Family Relations Team Clinical Coordinator is a full-time position with both in-person and work-from home capabilities. Our home office is located in Framingham, MA and offers PTO, sick leave, and full medical and dental benefits.
Position Responsibilities: Collect, record and review patient demographics/medical information Serves as primary point of contact for patient-related inquiries Review medico-legal forms Follow HIPAA regulations to protect patients confidentiality Communicates daily scheduling changes, charting, and documentation needs appropriately Manage phlebotomy requests and coordinate with suppliers Manage product kit coordination to and from patients Discuss financial information with patients and possibility of participation in financial-assistance-program Provide support by establishing payment arrangements for uninsured Work alongside clinical coordination team facilitating genetic testing orders Performs other related tasks and duties as assigned
Position Requirements: Fluent in Spanish/Mandarin/Arabic Advantage College degree Life Sciences preferred Strong Communication skills Strong base knowledge of genetics Excellent computer skills Proficient in Microsoft applications Excellent written and verbal communication skills Strong organizational, time management, and prioritization, and multitasking skills Outstanding customer service Attention to detail and problem-solving skills Ability to manage and maintain relationships with patients Ability to work independently and as part of a team
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