Content Claims Specialist - Field - Level I

About the position

Content Inventory Specialists are responsible for managing the physical inventory of contents damaged in residential and commercial claims. This part-time position may transition to full-time based on performance, requiring effective communication and coordination with various stakeholders throughout the claims process.

Responsibilities
?? Manage assigned claims from initial contact until completion acting as the single point of contact for all stakeholders
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?? Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists
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?? Schedule and complete physical inventory of the contents impacted by the covered loss
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?? Determine appropriate course of action regarding whether content items should be restored, repaired, cleaned, or replaced
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?? Ensure consistent quality and turnaround of all claims in accordance with the Company's productivity and performance standards
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?? Direct the Field Support Department to organize resources required for completing data entry and LKQ assessment of all damaged contents
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?? Independently manage claim load to promote timely turnaround and closures of all claims
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?? Communicate with all parties in adherence to timely and informative updates on the content claims process
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?? Complete and submit detailed work/time logs on a daily basis for all claims processed
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?? Maintain claim related notes in the Company's Claims System/Web-application
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?? Ensure timely and accurate completion/pricing of all outstanding items
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?? Maintain professional and technical knowledge through continuing education
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?? Promote edjuster's brand, image, and reputation in a professional manner
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?? Participate in Special Projects, CAT response, or perform duties in other areas as requested.

Requirements
?? Secondary (High School) Diploma
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?? Good verbal and written communication skills
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?? Good attention to detail
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?? Strong analytical and problem-solving skills
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?? Ability to work independently
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?? Strong computer skills (MS Office/Outlook/Excel, etc.)
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?? Minimum 6 months relevant work experience
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?? Valid driver's license
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?? Ability to provide an adequate workspace, high-speed internet service, and reliable personal vehicle.

Nice-to-haves

Benefits
?? Pay and incentive plans that recognize performance excellence
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?? Benefit programs that empower financial, physical, and mental wellness
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?? Training programs that promote continuous learning and career progression
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?? Sustainability programs that give back to the communities
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?? A culture of respect, collaboration, entrepreneurial spirit, and inclusion

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