Customer Service in Fraud (Hybrid) - Starting at $20.05/HR
About the position
The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity. Our Fraud positions start at $20.05 per hour- plus any applicable shift differential determined by work schedule.
Responsibilities
Perform investigation of potential fraud activity on existing credit card accounts.
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Respond to inbound client inquiries and assist with specific service-related requests and concerns.
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Provide solutions to client issues through the usage of all available resources under limited supervision.
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Complete assigned tasks in an accurate and timely manner.
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Consistently achieve individual and team performance targets.
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Contact card members to verify charges and recent activity to identify any potential fraud.
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Ensure a positive customer experience while determining specific verification procedures to be used in processing customer's information.
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Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
Requirements
Minimum 1 year of customer service experience
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Ability to process both inbound and outbound client calls
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High attention to detail with the ability to interpret data and organize information
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Consistently demonstrates clear and concise written and verbal communication
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Demonstrated ability to remain unbiased in a diverse working environment.
Nice-to-haves
Benefits
Medical, dental & vision coverage
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401(k)
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Life, accident, and disability insurance
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Wellness programs
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Paid time off packages including vacation, sick leave, and paid holidays
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