Customer Service Associate I (Remote) March Lewisville, TX Class
Employer Industry: Mortgage Services
Why Consider This Job Opportunity
?? Hourly rate of $17.00
?? Eligible for monthly bonuses and incentive rewards
?? Comprehensive 6-week paid virtual training with provided equipment
?? Team member mortgage loan program and down payment assistance program
?? Opportunities for career advancement through the Cooper Climbers program
?? Flexible work environment with a casual dress code
What To Expect (Job Responsibilities)
?? Answer 40-50 inbound/outbound calls daily
?? Assist customers with payment options, escrow items, and general mortgage information
?? Discuss customer benefits such as Paperless, Mobile App, Web, and IVR
?? Assist customers who are 30 days or less due on their mortgage payment
?? Provide excellent customer service to ensure customer satisfaction
What Is Required (Qualifications)
?? Minimum of 6 months customer service experience
?? Call center experience is a plus
?? Must reside within 60 miles of the office location
?? Attendance required for the first 90 days of training
?? Must be available to work during business hours after training
How To Stand Out (Preferred Qualifications)
?? Previous experience in a mortgage or financial services environment
?? Familiarity with mortgage payment processes and customer service best practices
?? Strong communication skills and ability to handle high call volumes
?? Ability to work well under pressure and manage time effectively
?? Proficiency in using customer service software and tools
#MortgageServices #CustomerService #CareerOpportunity #Incentives #TrainingProvided
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