Sr. Learning Associate - Business Cards & Payments (Remote Eligible)
About the position
The Sr. Learning Associate in the Business Cards & Payments organization at Capital One plays a crucial role in enhancing the effectiveness of field sales teams through innovative learning solutions. This position focuses on designing and developing engaging training materials that align with organizational goals, utilizing instructional design theories and digital education technology. The ideal candidate will thrive in a fast-paced environment, demonstrating strong project management skills and a passion for creating impactful learning experiences.
Responsibilities
Design and develop visually engaging training for various learning programs, ensuring content is clear, concise, and aligned with learning objectives.
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Utilize instructional design theories, adult learning methodologies, and best practices to create interactive and engaging eLearning experiences.
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Analyze learning needs and partner with subject matter experts to develop effective and innovative solutions.
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Apply knowledge of multimedia design and eLearning authoring tools to produce graphics, animations, videos, and interactive elements.
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Collaborate with L&D team members to integrate digital learning solutions into broader training programs.
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Manage multiple projects with varying complexities and timelines simultaneously, ensuring quality and timely delivery.
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Continuously evaluate the effectiveness of learning content through assessments, surveys, and feedback, and make data-driven improvements.
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Keep abreast of the latest eLearning trends, tools, and technologies by fostering a mindset of growth and innovation.
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Include, empower and inspire the sales team through strong critical thinking skills.
Requirements
At least 2 years of experience in Learning and Development.
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At least 2 years working with eLearning authoring tools or working with eLearning tools such as Adobe Suite, Captivate, Camtasia or Articulate 360.
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At least 1 year of experience in supporting sales teams with customer facing sales roles at a financial institution.
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At least 1 year of experience working with learning theories and instructional design models.
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At least 1 year of experience with audio and video editing software.
Nice-to-haves
Bachelor's degree or military experience.
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Experience in Instructional Design or Adult Education.
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3+ years experience using Articulate 360, Camtasia, Captivate and the ability to create engaging content.
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3+ years experience in videos, podcasts and eLearning.
Benefits
Comprehensive health benefits
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Financial benefits including performance-based incentives
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Inclusive workplace culture
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Opportunities for professional development
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