Virtual mortgage roles in Maitland, Jacksonville, and Boca Raton, FL
Job Description:
Job Title: Licensed Call Centre Representative (HELOC - CAT)
Location: Maitland, Jacksonville, and Boca Raton, FL
Duration: Fulltime & permanent
Overview:
The Call Center Representative handles customer inquiries and complaints, projecting a professional organization image through phone interaction.
Essential Duties:
Handle inbound calls, providing product and service information.
Resolve customer issues with appropriate solutions.
Maintain call logs, recognize trends, and report to the supervisor.
Troubleshoot and obtain relevant data for handling inquiries.
Requirements:
MLO license required or ability to obtain it.
Strong communication skills and computer proficiency.
Ability to work under pressure and manage multiple tasks.
Job Environment:
Fast-paced, with potential long hours.
Must work three days in-office post-training.
Job Description:
Job Title: Mortgage Closer
Location: Maitland, Jacksonville, and Boca Raton, FL
Duration: Fulltime & permanent
Overview:
The Mortgage Closer coordinates all aspects of the loan closing process, maintaining communication with clients, borrowers, and other associated parties.
Essential Duties:
Prepare, review, and generate closing documents.
Approve Closing Disclosures, clearing any issues.
Ensure all closing needs are met within committed time frames.
Provide excellent customer service and resolve closing issues.
Requirements:
2+ years of loan closing experience.
Knowledge of HARP and Conventional loan closing requirements.
Proficiency in reviewing title commitments and closing disclosures.
Strong customer service and communication skills.
Job Description:
Job Title: Mortgage Underwriter
Location: Maitland, Jacksonville, and Boca Raton, FL
Duration: Fulltime & permanent
Overview:
The Mortgage Underwriter is responsible for reviewing mortgage files, calculating income, analyzing debt and assets, and completing an in-depth review of appraisals and titles.
Essential Duties:
Complete review of mortgage loan files including income, assets, and collateral.
Use client's loan operating system to ensure accurate data entry.
Underwrite loans according to client guidelines.
Identify and clear flags or alerts.
Provide excellent customer service and support to internal and external clients.
Requirements:
2+ years of current conventional mortgage underwriting experience.
Knowledge of Fannie Mae and Freddie Mac guidelines.
Strong analytical, communication, and time management skills.
NMLS-MLO licensure preferred.
Job Description:
Job Title: Mortgage Processor
Location: Maitland, Jacksonville, and Boca Raton, FL
Duration: Fulltime & permanent
Overview:
The Mortgage Loan Processor is responsible for performing various loan documentation duties on complex loan packages and ensuring compliance with policies and procedures for loan products.
Essential Duties:
Manage a pipeline of 40-60 loans, processing from application to closing.
Collect, analyze, and submit documents to Underwriting.
Maintain pipeline management to meet required closing dates.
Verify conditions, resolve title issues, and ensure compliance.
Provide excellent customer service to all parties involved.
Requirements:
3+ years of loan processing experience.
Knowledge of processing, underwriting, and closing procedures.
Strong communication, customer service, and organizational skills.
Ability to work in a fast-paced, high-pressure environment.
NMLS-MLO license preferred.
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