Dedicated Client Service Partner - On Site - Viera FL

About the position

The Dedicated Client Service Partner - Onsite position at Cigna is a full-time role based in Viera, FL, where the selected candidate will work directly at the client's site from Monday to Friday, 8:00 AM to 4:30 PM. This role requires flexibility to meet client needs and involves providing exemplary customer and client service related to Cigna's products, benefits, and claims processes. As an onsite specialist, you will serve as an extension of the Cigna Account Management team, playing a critical role in relationship management and partnership development with key clients. Your insights and contributions will be vital in strategy discussions aimed at exceeding service expectations and enhancing access to care. In this position, you will be responsible for responding to customer inquiries, solving problems, and ensuring client satisfaction with Cigna's offerings. You will coordinate with the Client Service Executive (CSE) and/or Client Manager to meet client needs and prevent potential issues. Additionally, you will conduct on-site presentations for new hires, active employees, and retirees during open enrollment and benefits fairs, educating them about plan offerings. Engaging with customers, you will provide communication and health/wellness strategies regarding their purchased products and services. You will also handle complex questions and issues, referring them to the appropriate Cigna resources when necessary. Your role will involve partnering with the Client Manager and CSE to proactively educate clients about procedural and legislative changes that may affect them. Maintaining a comprehensive knowledge of all products, programs, services, and enrollment activities will be essential. You will effectively articulate and demonstrate Cigna's capabilities and tools in the marketplace, ensuring that clients are well-informed and satisfied with their service experience.

Responsibilities
?? Respond to customer inquiries and solve problems to ensure client satisfaction with products and services.
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?? Coordinate with Client Service Executive (CSE) and/or Client Manager to meet client needs and avert potential problems.
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?? Conduct on-site presentations for new hires, active employees, and retirees during open enrollment and benefits fairs to educate them about plan offerings.
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?? Engage and provide employee communication and health/wellness strategies to customers regarding their purchased products and services.
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?? Handle, refer, or delegate complex questions, issues, and problems to appropriate Cigna resources.
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?? Refer client service issues, administrative functions, eligibility/claim issues, billing questions, and installation matters to appropriate service organization representatives.
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?? Partner with Client Manager and CSE to proactively educate and provide recommendations to customers regarding procedural, legislative, and other changes affecting them.
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?? Maintain knowledge and expertise in all products, programs, services, and enrollment activity.
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?? Effectively articulate and demonstrate Cigna's capabilities and tools in the marketplace.

Requirements
?? 3+ years of proficient knowledge in health care and managed care business, with knowledge of administrative operations highly preferred.
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?? Professional Insurance Industry experience is required.
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?? High School Diploma or GED required; Bachelor's degree preferred.
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?? Successful track record and/or clear aptitude as a leader.
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?? Ability to manage through systems and influence direct and matrix partners to deliver results.
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?? Exceptional relationship-building skills.
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?? Strong presentation skills.
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?? Demonstrated planning and organizational skills; ability to prioritize work and manage multiple issues simultaneously.
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?? Demonstrated ability to develop strong working relationships with matrix partners in the organization.

Nice-to-haves
?? Previous account management and/or onsite service representative experience highly preferred.

Benefits
?? Smoking cessation program

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