Portfolio Manager Lead - Fraud Model Management and Data Science

About the position

At USAA, we are dedicated to facilitating the financial security of millions of U.S. military members and their families. As a Portfolio Manager Lead, you will play a crucial role in governing CoSA, LOB, or USAA level portfolios, ensuring compliance with applicable policies, procedures, standards, controls, and regulations. You will partner with Executive Sponsors, Program Sponsors, business owners, and other stakeholders to align with strategic objectives and effectively prioritize, plan, budget, deliver, and realize benefits from work efforts. This position supports broader USAA portfolio management, technology investment planning, and coordinates with Program Managers on budget inputs and updates. You will also communicate the impact of saturation on employees and influence executive decision-making. In this role, you will be responsible for program management, resources, communication, process design and documentation, and change management within the Fraud Model Management and Data Science organization. You will oversee and track the performance of external vendor resources to support various Model Management and Data Science projects and deliverables. Additionally, you will coordinate and track performance of all regulatory compliance, audit, and other key issues requiring closure and remediation. You will assist in developing and reporting on metrics for the group in areas such as model health and model value, and generate high-quality monthly results to inform key partners of progress and issues on key programs. Your responsibilities will also include monitoring, governing, and being accountable for moderate to highly complex portfolios, completing governance routines per the Enterprise Program Management Office (EPMO) Policy, Standards, and Procedures. You will identify and recommend solutions for systemic cross-work risks/issues, ensure effective financial and resource management, and facilitate Key Performance Indicators (KPIs) and reporting mechanisms. This position requires a flexible work environment, with the expectation to be in the office four days a week, while also allowing for remote work within the continental U.S. with occasional business travel.

Responsibilities
?? Govern and ensure compliance for CoSA, LOB, or USAA level portfolios.
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?? Partner with Executive Sponsors, Program Sponsors, and business owners to align with strategic objectives.
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?? Support broader USAA portfolio management and technology investment planning.
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?? Communicate the impact of saturation on employees and influence executive decision-making.
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?? Oversee and track performance of external vendor resources for Model Management and Data Science projects.
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?? Coordinate and track performance of regulatory compliance and audit issues requiring closure.
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?? Assist in developing and reporting on metrics for model health and model value.
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?? Generate high-quality monthly results to inform key partners of progress and issues.
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?? Monitor and adjust the inventory of work efforts in a complex portfolio.
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?? Identify and recommend solutions for systemic cross-work risks and issues.
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?? Ensure effective financial and resource management of the overall portfolio.
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?? Facilitate KPIs and reporting mechanisms for decision-making forums.
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?? Develop and implement portfolio planning and influence prioritization of work efforts.
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?? Communicate portfolio statuses and changes regularly with key partners.
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?? Establish and manage the portfolio critical path by mapping out work effort scheduling and interdependencies.

Requirements
?? Bachelor's degree or 4 years of related experience may be substituted in lieu of degree.
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?? 8 years of progressive project, program, or portfolio management experience.
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?? 2 years of experience supporting or managing across complex organizational lines in a Matrix structure.
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?? Advanced understanding of project, program, and portfolio management principles.
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?? Highly proficient in managing strategic and operational work efforts throughout the full life cycle.
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?? Demonstrated experience using Waterfall or Agile methodologies for portfolio management strategies.
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?? Currently possess at least one of the following: Certified Project Manager (CPM), Lean Portfolio Management Certification, Project Management Professional (PMP), or gain one within 6 months of placement.
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?? Proficient experience in USAA's change management methodology or similar.

Nice-to-haves
?? US military experience through military service or as a military spouse/domestic partner.
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?? Superlative verbal and written communication skills.
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?? Adaptability to juggle multiple key projects simultaneously.
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?? 5+ years of experience in project management; change/transformation management experience is helpful.
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?? Strategic planning experience.
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?? Experience with regulatory management.

Benefits
?? Comprehensive medical, dental, and vision plans.
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?? 401(k) and pension plans.
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?? Life insurance coverage.
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?? Parental benefits and adoption assistance.
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?? Paid time off program with paid holidays plus 16 paid volunteer hours.
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?? Various wellness programs.
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?? Career path planning and continuing education support.

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