Customer Service Rep/ Live Chat Agent/ Office Assistant- REMOTE USA BASED ONLY

SureCo is looking for a dedicated and enthusiastic Customer Service Representative/Live Chat Agent/Office Assistant to join our team. In this multifaceted role, you will be the first point of contact for our clients and will play a crucial role in ensuring our customers receive exceptional service and support. You will handle inquiries via phone, live chat, and in-person, providing timely resolutions and enhancing the customer's experience with our health insurance products and services.

Key Responsibilities
?? Respond promptly and professionally to customer inquiries via phone, live chat, and in-person communication.
?? Assist customers with their questions regarding policies, claims, and services while resolving issues quickly and effectively.
?? Maintain accurate records of customer interactions and transactions in our CRM system.
?? Collaborate with other departments to provide accurate information and timely resolutions to customer inquiries.
?? Perform administrative tasks as required, including data entry, document management, and appointment scheduling.
?? Proactively seek opportunities to enhance the customer experience and provide feedback to improve service delivery.
?? Participate in training sessions to stay updated on new products, services, and policies.
?? High school diploma or equivalent; associate's or bachelor's degree preferred.
?? Previous experience in customer service or a related field is highly desirable.
?? Exceptional communication skills, both verbal and written, with a customer-focused approach.
?? Proficiency in using computers and customer relation management (CRM) software.
?? Strong problem-solving skills with the ability to remain calm under pressure.
?? Ability to work both independently and as part of a team, managing time and priorities effectively.
?? Familiarity with the health insurance industry is a plus but not required.

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