Virtual Customer Care Advisor, Remote Customer Care - Amazon Pharmacy

High school diploma or equivalent (must be 18 years of age or older)
6+ months of professional experience working with computer and web-based tools
Experience multitasking with phone and computer skills
Submit and pass a pre-employment drug test in order to be considered

As a Customer Care Advisor, you will play an essential role in empowering our customers to
take their medications and achieve better overall wellness.

This position is fully remote and you'll be working from home virtually. This role will require you
to work a variable reduced hour schedule that may start and end outside of normal business
hours. This position is 40 hours per week, but may require additional or fewer hours due to
business requirements.

#everydaybetter

Key job responsibilities

Virtually assist customers and other advisors over the phone, email, and on the web with

billing/insurance verification, product, or service questions

Manage both inbound and outbound calls
Proactively identify solutions to questions you anticipate our customers having in each

interaction

Take a hands-on approach to resolving every issue, owning it from start to finish or partnering

with pharmacist and pharmacy staff if clinical advisement is necessary

Provide best-in-class service experience for our customers while working in a fast-paced

environment

Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
Provide our customers with technical support when navigating pharmacy.amazon.com
Serve customers in a timely manner to ensure we are maximizing our relationship with them
Understand each interaction is about more than solving a single problem, but an opportunity to

build a long-term relationship

Promote customer privacy and safety by maintaining adherence to the company's Work From Home policy

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - AZ

1+ year of relevant phone or email customer service experience
Excellent communication skills (spoken and written)
Experience working in a customer service or call center
Experience working in healthcare environment
Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
Demonstrated ability to work as a team member

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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