Client Solutions Center Team Leader - Virtual Branch
About the position
The Client Solutions Center Team Leader is responsible for overseeing the performance of the Client Solutions Center Specialists and Senior Specialists, ensuring that departmental goals and bank-wide objectives are met. This role involves leading a diverse team, implementing sales tactics, and enhancing the digital client experience while fostering a positive work environment aligned with Centier's values.
Responsibilities
?? Manage and support a diverse team of Client Solutions Center Specialists/Senior Specialists.
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?? Participate in the servant sales process and implement sales tactics to enrich client lives.
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?? Meet weekly with the CSC Manager to strategize and review team performance.
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?? Assist team members with client situations by providing guidance and solutions.
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?? Conduct performance management activities including reviews, coaching, and action plans.
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?? Ensure compliance with BSA/AML/OFAC regulations and report suspicious activities.
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?? Create a positive work environment through recognition and celebration of successes.
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?? Stay updated on trends and technologies to enhance the digital client experience.
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?? Evaluate processes and recommend improvements for efficiency and user experience.
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?? Coordinate training and development for team members and maintain current job aids.
Requirements
?? Bachelor's degree preferred, preferably in a business-related field, or comparable related experience.
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?? 5+ years of combined experience in a contact center and banking.
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?? 3+ years of proven sales experience.
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?? Excellent interpersonal, communication, and organizational skills.
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?? Strong analytical and technical skills.
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?? Demonstrated ability to work within and develop a team environment.
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?? Leadership experience with a successful record of coaching and mentoring associates.
Nice-to-haves
?? Experience in digital account opening processes.
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?? Knowledge of banking products and services.
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?? Familiarity with performance management systems.
Benefits
?? Access to Marathon Health Clinics with free visits and prescriptions.
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?? Generous Paid Time Off benefit.
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?? Tuition Reimbursement.
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?? 401K match.
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?? Associate Stock Ownership Plan.
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?? Daycare Reimbursement.
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?? Free Onsite Fitness Center/Fitness Reimbursements.
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?? Health and Wellness Programs.
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?? Career Growth opportunities.
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?? Work/Life Balance initiatives.
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