Digital Banking - Senior Digital Banking Operations Rep

About the position

Chelsea Groton is seeking to hire two motivated and dynamic individuals for the role of Senior Digital Banking Operations Representative within our Digital Banking Department. This position is pivotal in assisting our customers through various channels including phone, video, and in-person interactions at business locations. The ideal candidate will embody a personable and motivated demeanor, providing outstanding service in a professional manner while demonstrating strong attention to detail and effective time management skills. As a member of our positive, versatile, and inclusive team, you will promote self-development and empowerment, benefiting both our customers and the community at large. In this role, you will manage daily debit card processing, which includes handling transactions, disputes, issuance, and transaction inquiries. You will also assist in the management of Card Services with the aim of maximizing interchange, increasing card usage, and mitigating fraud. Providing daily support to all internal and external customers in a professional, effective, and timely manner is a key expectation of this position. Additionally, you will perform various processing activities associated with digital banking services, ensuring accuracy and completeness in all tasks. The role also involves assisting with the development, implementation, and testing of new Digital Banking services, as well as enhancing existing accounts and services. You will conduct comprehensive discovery and testing, prepare detailed reports of your findings, and effectively communicate these to the appropriate parties. This position is integral to our mission of exceeding community expectations and supporting local organizations through financial contributions and volunteerism.

Responsibilities
?? Manages daily debit card processing, including transactions, disputes, issuance, and transaction inquiries.
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?? Assists with the management of Card Services to maximize interchange, increase card usage, and mitigate fraud.
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?? Provides daily support to all internal and external customers in a professional, effective, and timely manner.
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?? Performs various processing activities associated with digital banking services accurately and completely.
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?? Assists with the development, implementation, and testing of new Digital Banking services, as well as enhancing existing accounts and services.
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?? Conducts comprehensive discovery and testing, prepares detailed reports of findings, and effectively communicates to appropriate parties.

Requirements
?? Strong attention to detail and time management skills.
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?? Experience in customer service, particularly in a banking or financial services environment.
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?? Ability to manage multiple tasks and prioritize effectively.
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?? Proficient in digital banking services and related technologies.

Nice-to-haves
?? Experience with debit card processing and management.
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?? Knowledge of regulatory compliance requirements such as the Bank Secrecy Act and Anti-Money Laundering.
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?? Familiarity with fraud mitigation strategies in banking.

Benefits
?? Competitive salary
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?? 401(k) plan
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?? Paid time off
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?? Health benefits
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?? Wellness and engagement programs
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?? Leadership training
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?? Professional development and learning opportunities

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