Eligibility Worker (Human Services Specialist 3) - Vietnamese bilingual skills required

About the position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Vietnamese/English bilingual required: To qualify for this position, you must be bilingual in Vietnamese and English. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements for this position. Upon passing the test(s), you will receive 5% bilingual differential pay. Opportunity awaits! Do you have a passion for serving Oregon's most vulnerable community members? Are you an innovative, compassionate and hard-working individual who thrives when working as part of a team? If this sounds like you, you could be the newest addition to our team, and we sincerely hope you consider joining us.

Responsibilities
?? Play a critical role in providing a safety net that supports better outcomes for Oregonians.
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?? Provide resources that support individual and family stability.
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?? Determine eligibility for people applying for various programs and benefits through interviewing, gathering and assessing information.

Requirements
?? Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.
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?? An equivalent combination of education, training, and experience relative to the class concept.
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?? Bilingual in Vietnamese and English.

Nice-to-haves
?? Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
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?? Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.
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?? Experience handling confidential or sensitive situations and information with unwavering professionalism.
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?? Experience completing tasks or projects timely in a fast-paced, high volume business setting.
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?? Experience providing services with respect and compassion for community members who have historically been marginalized, underserved, in crisis, or disadvantaged.
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?? Experience developing collaborative relationships with colleagues that foster trust, inclusivity, and respect.

Benefits
?? ODHS Employee Resource Group communities that promote shared learning.
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?? Cost of Living Adjustments.
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?? Annual salary increases (until you reach the top of the listed salary range).
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?? Amazing benefits package.
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?? Possible eligibility for the Public Service Loan Forgiveness Program.

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