Customer Service Representative - (Remote) FT - long term $15.00/hr. Paid training
Customer Service Representative - FT ($15.00/hr.) REMOTE LONG TERM
?? **** To be considered for this position we require an application please go to our website at www.enablx.com to fill out the application*******
ASK ABOUT OUR $50.00/MONTH INTERNET REIMBURSEMENT.
We are seeking well-spoken, customer-focused, patient and compassionate people to join our team. The Customer Service Representative acts as the product resource liaison between our client and their current or potential customers. The Customer Service Representatives will help and assist customers over the phone to solve issues and handle complaints and inquiries related to the specific product that they are assigned to support. The goal of the Customer Service Representative is to efficiently and professionally resolve the call to ensure customer satisfaction.
Essential Duties:
Provide excellent customer support to customers with friendly, professional and welcoming attitude
Handle inbound calls in a timely manner and manage outbound calls as necessary
Research and verify information provided by customers utilizing on-line resources
Follow communication scripts provided while handling various technical topics and issues
Identify customers?? needs, clarify information, research issues and provide solutions to customer inquiries
Provide customers with product and service information as needed
Continuously learn and train to maintain and expand your product knowledge and customer service skills
Update job and product knowledge by participating in ongoing educational opportunities
Job Requirements
Professional work ethic
Strong phone and verbal communication
Ability to multi-task, set priorities and manage your time effectively
Active listening with ability to resolve customer issues
Basic computer skills utilizing Microsoft Windows and browser-based applications
Minimum typing speed of 25wpm
Ability to identify and escalate priority issues
Manage and update customer data by entering and editing customer information
Quiet work space
High speed internet
Bi-lingual skills a plus but not required (Spanish or French)
We offer the following:
Paid training
Health Insurance
Dental Insurance
Life Insurance
Retirement plan
PTO days
Holidays
Room for advancement
Agent Incentives
Education:
High School Diploma or equivalent (GED)
TO BE CONSIDERED FOR THIS POSITION PLEASE GO TO OUR WEBSITE AT www.enablx.com (click on contact us then employment opportunities) TO FILL OUT THE APPLICATION
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
?? 401(k) matching
?? Dental insurance
?? Health insurance
?? Paid time off
Shift:
?? 8 hour shift
Education:
?? High school or equivalent (Required)
Location:
?? Texas (Required)
Work Location: Remote
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