Google ?? Manager, Customer Success, Health Plans, Fitbit Health Solutions ?? USA

Job title: Manager, Customer Success, Health Plans, Fitbit Health Solutions

Company: Google

Job description: Note: Google??s hybrid workplace includes remote roles.

Remote location: United States.

Minimum qualifications: ?? Bachelor's degree or equivalent practical experience. ?? 4 years of experience in people management. ?? Experience in operations with a focus on measuring success.

Preferred qualifications: ?? MBA or Master's degree. ?? Experience in the healthcare and life sciences industry. ?? Ability to communicate, present, and influence stakeholders. ?? Ability to leverage account management, build relationships, and plan business growth increases from existing sources. ?? Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment. ?? Ability to be committed to continuous improvement, effectively translate strategies into actionable plans, and be results-oriented.

About the job

Fitbit Health Solutions (FHS) delivers leading devices, software, and services to enterprise customers to drive healthy behavior change. Our solutions motivate and engage people in a personalized health experience across the full spectrum of care, from wellness and prevention to chronic condition management.

We are positioned to help drive Fitbit??s mission of making the world healthier by broadening access to our products and services to populations that may otherwise not have it providing an enormous opportunity to impact health at scale. We have the potential to help people build healthy habits and live better lives.

The Customer Experience and Operations organization is committed to the ongoing success of our clients and partners. Our team is focused on delighting our customers and helping them meet their business objectives. We prioritize psychological safety, trust, and respect across our team, which has led to a highly collaborative environment where you will be encouraged to share your ideas.

Fitbit??s wide range of innovative products, including smartwatches, trackers, and a smart scale, help people lead healthier, more active lives by empowering them with data, inspiration, and guidance to reach their health and fitness goals. Coupled with our leading software and Fitbit Premium, our immersive platform experience delivers personalized experiences, insights, and guidance to support our users?? health and wellness. Fitbit??s mission has always been to help make everyone in the world healthier and now, as part of Google we??ll be able to make health even more accessible to everyone.

Additional Information

(Colorado only*) Minimum full-time salary range between $119,000 - $128,000 + bonus + equity + benefits. *Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Responsibilities
?? Oversee the implementation and ongoing success of clients and partners across multiple verticals. Play a lead role in setting team strategy and delivering on client goals.
?? Manage and measure the business and operational efforts of our Customer Success team (e.g., internal key performance indicators (KPIs), client satisfaction, account operations, and ongoing client engagement).
?? Lead and develop a team of remote and office-based Business-to-Business (B2B) customer success managers. Prioritize psychological safety and real-time feedback with all team members.
?? Identify operational improvements to drive adoption and enhance the customer experience at scale.
?? Provide information to the Head of Customer Experience and Operations (e.g., book of business trends, client health status, program results, and overall team development).

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a disability or special need that requires accommodation, please let us know by completing our .

Expected salary: $119000 - 128000 per year

Location: USA

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