Senior Patient Access Rep - Full Time - Monday-Friday 8a-5p - Hancock Clinics and Outpatient Reg

About the position

The Senior Patient Access Representative plays a crucial role in the healthcare system by ensuring that patients and guests are greeted courteously, whether in person or over the phone. This position is responsible for initiating the scheduling of appointments and completing the check-in process for patients. A key aspect of the role involves obtaining and verifying accurate identification and demographic data for the patient's permanent medical record, which is essential for accurate reimbursement. The representative must maintain the confidentiality of all patient information while performing their duties. In addition to patient interactions, the Senior Patient Access Representative is responsible for point-of-service collections and verifying insurance through electronic means, telephone, or web applications. The role aims to improve patient satisfaction by consistently representing the company in a professional manner and being cross-trained to support multiple functions across all patient and payer types. This position requires a strong commitment to customer service and the ability to handle various administrative tasks efficiently. The representative must also remain knowledgeable about current federal, state, and local laws, accreditation standards, and regulatory agency requirements that apply to their responsibilities. Compliance with the employer's Compliance & Privacy Program and Standards of Conduct is mandatory, including the immediate reporting of any known or suspected unethical behaviors or compliance-related concerns. Overall, this position is vital in ensuring a smooth and efficient patient access process within the healthcare facility.

Responsibilities
?? Greet patients and guests in a courteous manner, both in person and via telephone.
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?? Initiate scheduling appointments and complete the check-in process for patients.
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?? Obtain and verify accurate identification and demographic data for the patient's permanent medical record.
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?? Perform point-of-service collections and face-to-face patient interactions related to registration and admission processes.
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?? Verify insurance through electronic verification, telephone, or web application.
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?? Improve patient satisfaction by representing the company professionally.
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?? Gather and input patient/guarantor demographic and financial information accurately.
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?? Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
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?? Perform financial analysis of each case and inform patients of their financial responsibilities.
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?? Balance cash drawer daily and prepare deposit slips at the end of each shift.
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?? Demonstrate respect and cooperation in all staff relationships and resolve interpersonal conflicts.
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?? Adapt behavior to specific patient populations and communicate effectively with patients.

Requirements
?? High school diploma or equivalent required; Associate's degree preferred.
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?? One year of related experience in hospital, clinic, medical office, business services/revenue cycle, or customer service required.
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?? Computer skills and dexterity for data entry and information retrieval are necessary.
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?? Effective verbal and written communication skills with the ability to present information clearly and professionally.
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?? Proficiency with Windows-style applications and various software packages specific to the role.
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?? Strong interpersonal skills and clerical skills with technical knowledge of healthcare insurance benefits.
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?? Current knowledge of Federal, State, and Local billing regulations is required.
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?? Good organizational, time management, and conflict resolution skills are essential.
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?? Excellent decision-making skills and strong attention to detail are necessary.
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?? Ability to work collaboratively with other departments and exercise sound judgment in difficult situations.

Nice-to-haves
?? Certification in Healthcare Access Manager (CHAM) preferred.
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?? Certification in Healthcare Access Associate (CHAA) preferred.
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?? Certification as a Medical Assistant or other medical specialty-based certification preferred.

Benefits

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