Call Center Customer Service Representative
Call Center Customer Service Representative
Onsite (Not Remote. Location: 1852 S. Albany Ave. Chicago, IL. 60623)
Overall Responsibility:
The position duties include a wide range of activities related to providing customer and clerical support to operational and administrative areas.
Duties and Responsibilities
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
Handle all contacts (phone) accurately and professionally
Respond to all the customers inquiries and probe accordingly as to provide a first contact resolution
Research required information using available resources and knowledge
Accurately and thoroughly record call log notations in the system of record
Defuse and deescalate irate customers as to ensure great customer experience
Verify and update customer information
Identify and escalate priority issues
Perform data entry into SharePoint, and PHA business system
Provide excellent customer service to participants, landlords, co-workers, clients and vendors
Ensure regular attendance and punctuality
Perform other duties as assigned
Obtain certification in Housing Choice Voucher Basics within 120 days of employment
Education and Experience Required
High School Diploma; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field preferred; Alternatively, a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service
Job Type: Full-time
Pay: $17.50 per hour
Job Type: Full-time
Pay: $17.50 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Experience:
Call center: 1 year (Preferred)
Data entry: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location: In person
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