Remote Digital Live Chat Agent
Camping World is seeking a Digital Live Chat Agent for our growing team.
This is a perfect entry level position into our fast-growing company. If you are a person who is committed to providing a great customer experience, while striving for exceptional results, this is the position for you. Many of our customers are entering the camping lifestyle for the first time. As a Live Chat Agent, your focus will be to help customers begin their purchasing experience with Camping World.
If you are interested in a new challenge and enjoy working in a fun environment, we ask that you please apply - We'd love to have you join our team.
?? ** This role is scheduled for evenings and weekends****
What You'll Do:
?? Interact with our customers through inbound chats in a timely manner
?? Assist customers in identifying RV's that may fit their needs
?? Improve customer experience by supporting and encouraging their decision to participate in the RV community
?? Schedule RV sales appointments with our customers to meet with our dealership specialists and track in our CRM
?? Assist in maintaining brand consistency by directing customers to brand specific resources
?? Constantly achieves established performance goals of the position
?? Identify and help solve customer issues quickly and effectively
What You'll Need to Have for the Role:
?? A commitment to customer experience and providing the best support for first time and long-time campers
?? Ability to think critically and apply logical problem-solving skills
?? Strong work ethic, with the ability to act independently, be self-motivated, and work within the context of a larger team-oriented environment
?? Strong written skills that lend to clear and concise text-based communication
?? PC keyboarding and internet experience needed. Typing speed > 55 WPM
?? Ability and desire to learn about the RV & Outdoor industries.
?? Past professional experience and accomplished employment history
?? Ability to effectively communicate via Zoom, Microsoft Teams, email, live chat etc.
?? Adaptable to constantly changing environments
?? High school diploma or equivalent and/or 2 + years of customer service and/or 1-2 years related experience
?? Bilingual (Spanish) is a plus
Pay Range:
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
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