Remote Field Service Specialist

Location: Houston, Texas (50%+ travel, domestic Job Type: Permanent
Salary: $60,000 - $90,000 per year
Work Hours: 8:00 AM - 5:00 PM
Education Required: Associate's Degree

Job Summary
We are seeking a Remote Field Service Representative to join a growing organization specializing in heavy industrial hydraulic products across various industries. This role focuses on troubleshooting customer issues, providing exceptional support, and maintaining effective communication internally and with customers. With more than 50% travel, including domestic and international destinations, this role suits candidates comfortable with minimal supervision.

Key Responsibilities

Customer Support: Provide on-site and phone support for machinery and products, ensuring prompt troubleshooting and resolution of customer issues.
Documentation: Submit administrative paperwork (expense reports, timesheets, service reports, and project findings) on time.
Collaboration: Work with internal teams, including Sales, Engineering, and Production, to relay customer feedback and report field issues.
Customer Training: Assist in training customers on Columbia Industries equipment for effective use and maintenance.
Safety Compliance: Maintain safe working conditions at customer sites and identify potential hazards.
Issue Resolution: Oversee field jobs that often require unique solutions and produce a written travel expense plan and scope of work for each issue.
Support at Home Base: Provide assistance at the Mississippi plant when not traveling or in the field.

Required Qualifications

Experience: At least 2 years in a relevant field service role, ideally with a focus on technical support, hydraulics, electrical, or mechanical systems.
Education: Associate's Degree in a related field.
Skills:

Technical support and problem-solving abilities.
Knowledge of hydraulics, electrical systems, and mechanical components.
Excellent communication and interpersonal skills for effective collaboration and customer interactions.
Ability to remain calm under pressure and maintain professional courtesy.

Other: Willingness and ability to travel extensively (50%+ domestic and international travel).

Benefits and Equal Opportunity
Randstad offers a comprehensive benefits package, including:

Health coverage.
Incentive and recognition programs.
401(k) contributions (eligibility-based).

We are an Equal Opportunity Employer and welcome applicants of all abilities. Reasonable accommodations are available for the hiring and interview process upon request.

Note: This job posting will remain open for 30 days.

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