Back to Jobs

Bank of America Customer Service Representative (remote Jobs)

Remote, USA Full-time Posted 2025-04-16

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates?? physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Service Generalist??is responsible for providing world class service to our Bank of America/Merrill clients and/or internal financial service advisors via inbound and outbound calls, as well as processing financial service transactions. Transaction processing includes entering federal funds wire transfers, 529 College Savings Plan distributions, direct rollovers, and numerous other verbal eligible transactions, while employing a high risk and fraud prevention mindset to ensure the security of client accounts and to minimize risk/loss to the company. Additional responsibilities include being trained on the knowledge of processing requests via paperwork submitted when segment volumes require support.

Required Qualifications:

Professional Demeanor: Demonstrates patience and composure while maintaining a positive, client service focused attitude.
Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client??s request.
Problem Solving and Decision-Making Skills: Ability to think analytically and effectively manage risk using strong research skills, applying best practices, and leveraging past experiences to resolve issues.
Initiative: Willingness and ability to play an active role in identifying and implementing process improvements as well as a willingness to assist others.
Attention to detail: Requires ability to review accounts and enter transactions accurately when processing requests or reviewing documents. Must be able to efficiently identify red flags at point of call to mitigate risk while adhering to prescribed practices to ensure compliance with rules and regulations.
Multi-Tasking: Ability to switch priorities and responsibilities quickly and efficiently while navigating through day-to-day business needs.
Effective Communication: Skilled at navigating different communication styles and actively listening in order to understand and determine proper solutions to client??s needs.

Desired Qualifications:

Customer Service and/or call center experience
Experience with money movement transactions
Customer and Client Focus
Data Collection and Entry
Process Effectiveness
Active Listening
Continuous Improvement
Customer Service Management
Data Quality Management
Result Orientation
Attention to Detail
Business Operations Management
Business Process Analysis
Critical Thinking
Process Management

Processes transactions according to established procedures and prescribed processes
Demonstrates operational discipline while handling routine and standard operational functions
Covers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry
Assists with phone calls, email boxes, and processing queues

Account Management
Adaptability
Customer and Client Focus
Data Collection and Entry
Process Effectiveness
Active Listening
Continuous Improvement
Customer Service Management
Data Quality Management
Result Orientation
Attention to Detail
Business Operations Management
Business Process Analysis
Critical Thinking
Process Management

Shift:

1st shift (United States of America)

Hours Per Week:??

40

Apply Job!

 

Similar Jobs

American Express Remote Careers & Job Openings

Remote, USA Full-time

Data entry remote jobs in USA

Remote, USA Full-time

Remote Insurance Telemarketing Representative (Allstate Insurance)

Remote, USA Full-time

Allstate Sales Representative (Remote jobs- Home Based Work)

Remote, USA Full-time

(Part-Time) Remote Data Entry Amazon Specialist Jobs - No Experience

Remote, USA Full-time

(Work From Home) Amazon Customer Service Job- Part-Time Remote

Remote, USA Full-time

Part Time Remote Data Entry Job ?? Hiring Now (Walmart Part Time)

Remote, USA Full-time

(URGENT) Remote Amazon Data Entry Jobs Hiring - Part-Time - No Experience

Remote, USA Full-time

(Live Chat Jobs) Netflix Chat Support Jobs - Joining Now

Remote, USA Full-time

Work From Your Computer Booking Travel AT Disney - Apply Now

Remote, USA Full-time

Amazon Customer Service Work From Home Opportunities in the United States

Remote, USA Full-time

Work from Home Jobs - No Experience, Georgia, Start as a Remote Chat Support Agent, Earn $25-$35/Hour

Remote, USA Full-time

TikTok Remote Chat Agent (Entry Level, No Experience)

Remote, USA Full-time

Require Adjunct - CoAS - EP in Philadelphia, PA

Remote, USA Full-time

Data & Reporting Analyst

Remote, USA Full-time

Require Program Manager, Baltimore in Baltimore, MD

Remote, USA Full-time

Remote Customer Service Center ?? Part Time

Remote, USA Full-time

Career Opportunities: Senior Editor, Delacorte Press (Open to Remote) (276853)

Remote, USA Full-time

Southwest Airlines Careers Remote Jobs $22/Hour

Remote, USA Full-time

Senior Penetration Testing Engineer, AWS Proactive Security Penetration Testing

Remote, USA Full-time