Part-Time Remote Customer Service Representative

Part-Time Customer Service Representative (Remote)

Immediate Start | Remote (USA Only)

Reports to: Call Center Supervisor

Department: Contact Center

Work Schedule: 5:00 PM - 12:00 AM EDT, Monday to Friday

Weekend: Saturday & Sunday Off

Pay Rate: (12 - )13 per hour (W2)

Position Overview

We are seeking a motivated and personable Customer Service Representative (CSR) to join our dedicated team. In this remote, part-time role, you will be instrumental in ensuring customer satisfaction by assisting clients through various communication channels, including phone, email, chat, and social media. Your focus will be on providing an exceptional customer experience by effectively addressing inquiries and resolving concerns with professionalism.

Key Responsibilities
• Address customer inquiries through multiple channels (phone, email, chat, social media)
• Deliver clear and precise information while upholding a professional demeanor
• Adhere to established protocols and guidelines to ensure excellence and consistency
• Accurately document customer interactions
• Achieve individual and team performance objectives
• Maintain a positive and professional attitude consistently

Required Skills
• Strong verbal and written communication skills
• Excellent listening and problem-solving capabilities
• Proficient typing and data entry skills
• Familiarity with Windows-based software and internet navigation
• A sincere desire to assist and support others

Qualifications
• High School Diploma or equivalent
• Minimum of 2 years of customer service experience
• Previous call center experience with inbound/outbound calls is advantageous

Career Growth Opportunities

Although this is a part-time and project-based position, there are potential pathways for skill enhancement that may lead to future opportunities within our organization.

Company Culture And Values

We pride ourselves on fostering a supportive and professional work environment that values diversity and collaboration. We encourage all individuals to apply, as we believe in the strength of varied perspectives.

Compensation And Benefits
• Competitive pay rate: (12 - )13 per hour (W2)
• Work schedule: 5:00 PM - 12:00 AM EDT, Monday to Friday
• Weekends off: Saturday & Sunday

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants are encouraged to apply.

Employment Type: Part-Time

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