Customer Service Representative #37622
Job Title: Customer Service Representative
Job Overview:
We are seeking a Customer Service Representative to join our clients team in an onsite role based in Westampton, NJ. This temporary-to-hire position offers an hourly pay of $18$19 and requires availability for a MondayFriday work schedule from 10:30 AM to 7:00 PM. The ideal candidate will be responsible for providing outstanding customer support, handling inquiries, and coordinating shipments while maintaining strong communication with both internal and external partners.
Compensation:
Hourly Pay: $18$19 per hour
Employment Type: Temporary-to-Hire
Work Schedule:
Days: Monday Friday
Hours: 10:30 AM 7:00 PM
Location: Onsite in Westampton, NJ
Key Responsibilities of the Customer Service Representative:
Serve as a primary point of contact for customers via phone, email, and fax to provide information, resolve inquiries, and process requests.
Schedule pick-ups, trace shipments, and provide estimated delivery times and rate quotes.
Coordinate shipments with internal departments, third-party delivery agents, brokers, and container stations.
Arrange delivery appointments and manage re-consignments as needed.
Communicate with drivers, Accounts Receivable, and customers regarding Driver Collect and C.O.D. shipments.
Ensure accurate and timely billing for all shipments.
Generate and review reports, conduct daily audits, and document all customer interactions for follow-up.
Assist customers with account registration and usage of the company website.
Meet performance standards, including call quality, adherence to schedules, and productivity metrics.
Qualifications and Skills for the Customer Service Representative:
Experience in a fast-paced customer service role, preferably in retail, hospitality, or a call center setting.
Strong communication skills with the ability to handle customer inquiries professionally.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic typing skills.
Strong attention to detail, organizational skills, and ability to multitask.
Ability to prioritize tasks, work independently, and collaborate as part of a team.
Willingness to maintain a flexible schedule based on business needs.
Dependability and reliability in attendance and work performance.
Experience handling customer concerns and complaints in a professional manner.
Why Join Us?
This is a great opportunity for individuals looking to grow in a customer service role with potential for long-term employment. If you have a strong work ethic, a customer-first mindset, and the ability to thrive in a fast-paced environment, we encourage you to apply today!
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, weve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.
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