Customer Service - Debit Card - Part Time
Description:
?? Manage large amounts of inbound calls in a timely manner
?? Follow communication "scripts" when handling different topics
?? Identify customers' needs, clarify information, research and provide solutions and/or alternatives
?? Access company and client resources provided to accurately handle the call
?? Seize opportunities to upsell products when they arise
?? Skillfully change from one task to another without loss of efficiency or composure
?? Be available at your desk, maintaining punctuality and attendance at all scheduled times
?? Remain positive and professional in all customer interactions
?? Flexibility to cross train as requested
Requirements: ?? Previous 1 year customer service or customer support experience preferred ?? Previous 1 year call center or office background experience a plus ?? Basic computer skills ?? Quick learner and able to work independently ?? Type 35 words per minute accurately ?? Strong phone and verbal communication skills along with active listening ?? Must be 18 years of age
Benefits:
?? Paid Training - typically 3 days in length
?? Eligible for benefits the first of the month after 60 days of employment
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