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Customer Service Representative

Remote, USA Full-time Posted 2025-04-16

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves assisting customers and helping turn their days around as a remote Customer Service Representative.

  • Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
  • Accurately enters claim data into production systems while on a live phone call.
  • Effectively and compassionately guides customers through the process of filing a glass claim.
  • Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
  • Assists customers with scheduling repair, replacement, and/or recalibration services.
  • Utilizes systems and resources provided to enhance the overall customer experience.
  • Provides solutions to resolve customer complaints and concerns over the course of the call.
  • Other duties assigned by leadership.

Qualifications

  • Must be comfortable working in a highly structured performance-based environment.
  • Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment.
  • The ability to establish rapport and credibility with customers, stores, and peers.
  • The ability to read and utilize provided scripting in a conversational and timely manner.
  • Demonstrates a high level of empathy and integrity.
  • Has an upbeat personality and can show an authentic willingness to assist customers.
  • Previous experience working in a contact center or other customer service role.
  • 16+ years of age.
  • High School Diploma or equivalent, or actively enrolled.

Requirements

  • Personal computer or laptop with Windows 10 or higher (Macs and Chromebooks are not compatible).
  • High Speed Internet with the following requirements:
    • Download Speed = 25 Mbps or higher
    • Upload Speed = 10 Mbps or higher
    • Ping = 50 ms or lower
    • Jitter = 20 ms or lower
  • Ethernet cable and the ability to connect directly to your modem (cannot use Wi-Fi).
  • USB wired headset.
  • Webcam.
  • Dedicated workspace free from background noise and interruptions.

Benefits

  • Competitive weekly pay and bonus opportunities.
  • A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.
  • Up to $5,250 in tuition reimbursement per year.
  • Paid training and all the tools and resources you'll need to be successful.

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