American Express Lead Operations Specialist - Virtual in Amex, Utah
Description
You Lead the Way. We??ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you??ll learn and grow as we help you create a career journey that??s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you??ll be recognized for your contributions, leadership, and impact??every colleague has the opportunity to share in the company??s success. Together, we??ll win as a team, striving to uphold our company values and powerful backing promise to provide the world??s best customer experience every day. And we??ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Merchant and Network Services (GMNS) is the merchant network of American Express that acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Merchant Acquisition and Supplier Enablement (MASE) team within GMNS is a nationwide organization comprised of professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance.
At the enterprise level, we??ve been investing in strategies to accelerate growth and drive deeper network relationships. One of these key strategic initiatives is the integration and scale of our suite of B2B payment solutions; a robust and efficient supplier enablement process is necessary to realizing this growth and serving our customers.
The Lead Operations Specialist position reports into the Lead Operations Manager within the Supplier Enablement Center of Excellence. This team has responsibility for lead related functions including B2B lead quality assurance, submission, monitoring, re-routing and status reporting while maintaining the highest standards of quality and compliance. This team will partner closely with the Supplier Enablement Center of Excellence campaign success and lead segmentation teams in addition to various GMNS stakeholders.
How will you make an impact in this role?
Support B2B lead management process including lead preparation, quality assurance, lead submission and lead re-routing
Ensure all lead functions are meeting Service Level Agreements (SLAs) and delivering against key performance indicators
Ability to collaborate, identify and drive process improvement opportunities for automation
Partner with stakeholders across the business to optimize enablement operational efficiency and productivity
Minimum Qualifications
Thrive in a fast paced and flexible work environment, completing multiple tasks, meeting tight deadlines, and adapt quickly to changing circumstances
Ability to effectively communicate and collaborate with internal and external stakeholders
Proven success driving results in a customer focused organization
Strong attention to detail and organizational skills
Proficient experience working in Microsoft Excel
Demonstrated success in streamlining processes
Preferred Qualifications
Experience with Salesforce, business and account development channels
BA/BS degree and/or 2 years of relevant experience
Sales or client facing background preferred
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Qualifications
Salary Range: $55,000.00 to $105,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Sales
Primary Location: United States
Other Locations: US-Utah-Amex - for internal use only, US-New York-Amex - for internal use only, US-Arizona-Amex - for internal use only
Schedule Full-time
Req ID: 24007968
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