Customer Support Specialist
We???re searching for a passionate and resourceful Customer Support Specialist to join our growing team. You???ll be the friendly face (or voice!) for our clients, tackling their questions and managing level 1 issues while championing our values and mission
This role will be working from home permanently and during U.S. business hours specifically 9am-6pm CT.
Duties and Responsibilities
- Connect with clients via email, phone, or our support platform to provide clear and helpful solutions.
- Take charge of level 1 queries and smoothly hand off more complex cases to our level 2 and 3 teams.
- Collaborate closely with our product teams to ensure accurate and efficient responses.
- Clearly communicate our benefits and vision to help clients unlock the full potential of our tools.
- Work fluently in English and French to assist our diverse clients across North America and Europe (bonus if you speak Spanish too!).
Requirements
Requirements
- Fluent in English and French (written and spoken). Spanish is a big plus!
- Previous experience in customer support or a related role.
- A natural problem-solver who listens to clients??? needs and delivers creative solutions.
- Tech-savvy, with experience using tools like CRMs. Bonus points if you know HubSpot!
- A positive attitude, a sense of humor, and a passion for helping people.
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
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