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Client Relationship Manager

Remote, USA Full-time Posted 2025-04-16

The Client RelationshipManageris responsible for driving profitable business results and operational excellence by creating and developing strong, sustainablebusiness relationships with their clients.Operates with some guidance.

What You'll Do:

  • Uncover and understand client objectives, challenges and needs by performing regular client needsassessments
  • Leverage internal resources to enhance the customer experience
  • Establish and grow senior relationships with assigned customers
  • Prevent and/or resolve escalated client issues
  • Demonstrate thought leadership with customer by developing and presenting client industry/marketresearch findings, trends, benchmarking and other pertinent information
  • Develop a quarterly plan to translate customer objectives into an overarching strategy
  • Actively participate in long range strategic planning for customer
  • May contribute to senior level client meetings and attends regular client status meetings as
  • appropriate
  • Establish and maintain a management framework/process that allows for visibility into companyperformance on assigned customers
  • Manage relationships both proactively and reactively
  • Maintain a consistent focus on delivering exceptional customer experiences
  • Handle escalated issues with Vendors and escalate to senior team members on a timely basis asappropriate.
  • Model and promote exemplary customer engagement practices
  • Understand business concepts and uses strategic processes to make good business decisions
  • Meet with Operations team on a regular basis to ensure program is on track towards achievingcustomer goals
  • Produce and present quarterly business reviews as needed
  • Provide field team support as needed
  • Foster a positive team environment
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned
  • Travel expected up to 20%

    • Compensation:

  • $69,000.00 - 78,000.00

    • Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.

    What You'll Need:

  • Professional, relevant examples of solving tough customer issues
  • Proficient in Microsoft Office Suite, including strong Excel skills
  • Bachelor???s degree
  • 6+ years business experience including 4+ years building and/or managing accounts/stores/regions, particularly within the retail industry
  • Multi-unit management experience
  • Experience in a trade
  • Experience in facilities industry
  • #IND1

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