Retail Customer Service Expert - Remote- BYOD

About the position

As a Customer Service Representative at Teleperformance, you will play a crucial role in addressing customer inquiries and concerns through various communication channels. This position emphasizes innovative problem-solving and effective communication, allowing you to work remotely while contributing to a collaborative team environment. Your efforts will directly impact customer satisfaction and the overall success of the company.

Responsibilities
?? Connect with customers via phone/email/chat/social media to resolve their questions or concerns
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?? Calmly attempt to resolve and de-escalate any issues
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?? Escalate interactions when necessary and appropriate
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?? Respond to requests for assistance and/or possible processing payments
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?? Track all call-related information for auditing and reporting purposes
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?? Provide feedback on call issues
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?? Upsell if required

Requirements
?? Ability to work remotely in a virtual team environment
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?? 6 months Customer service experience preferred
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?? Over 18 years of age
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?? Ability to type 25 wpm
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?? High School Graduate or GED
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?? Comfort with desktop computer system
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?? Proven oral & written communication skills
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?? Logical problem-solving skills
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?? Ability to navigate Windows operating systems
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?? Organization and work prioritization skills

Nice-to-haves

Benefits
?? Paid Training
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?? Competitive Wages
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?? Full Benefits (Medical, Dental, Vision, 401k and more)
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?? Paid Time Off
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?? Employee wellness and engagement programs

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