Ft Virtual Chat Assistant - Remote Work at USA
Employer Industry: Customer Support Services
- Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible hours
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction
- Engage in a role that values effective communication and problem-solving
- What to Expect (Job Responsibilities):
- Respond to customer inquiries promptly and professionally via live chat
- Resolve customer issues, provide product information, and guide users through technical questions
- Maintain accurate records of customer interactions and follow up as needed
- Collaborate with the team to continuously improve chat support processes
- Provide feedback on recurring issues and suggest improvements
- What is Required (Qualifications):
- At least 1 year of experience in customer support, chat support, or a related field
- Proficiency with live chat platforms (e.g., Zendesk, Intercom, LiveChat)
- Strong typing speed and accuracy (50+ WPM preferred)
- Excellent written communication with a focus on clarity, tone, and professionalism
- Strong listening skills to identify customer needs and offer relevant solutions
- How to Stand Out (Preferred Qualifications):
- Previous remote work experience is a plus
- Familiarity with CRM tools and helpdesk software (e.g., Salesforce, Freshdesk)
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