Call Center Representative

In Office full-time medical receptionist/call center representative is needed for small fast paced Urology practice in Central Austin. Must be able to multitask, learn tasks quickly and work independently. We are looking for a superstar employee that is dependable, friendly, has outstanding customer service, is looking for longevity in a career and hard working with a good work ethic. Please review requirements, as we will only interview qualified candidates. Urology experience is preferred. Bilingual is a plus.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:
?Being the face of our practice. Make each and every one on of our patients feel welcome and happy. Treat everyone as you would treat a friend or family member.
?Scheduling a high volume of patient appointments, follow-ups, and procedures.
?Answering a high volume of administrative and clinical calls from patients each day.
?Triaging a high volume of administrative and clinical questions from patients and properly handling patient? concerns to completion.
?Sending and receiving medical record requests
?Must be an independent worker and be able to efficiently time manage.
?Proficient in communication and documentation

What we are looking for:
?A friendly face.
?Excellent customer service skills
?Ability to multi-task and work as a team member.
?Detail orientated.
?Great listener and communicator, whether face-to-face, on the phone or online.
?Problem solver.
?Team player.
?Critical thinking skills.
?Ability to work independently

What we offer:

A competitive compensation package that includes:
?Medical insurance, Vision, Dental
?Paid time off
?Paid holidays
?Performance Based Bonuses/salary increases
?401K
?Half day on Fridays

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