Hotel Guest Services Assistant - Part Time
Want to help Guests check-in to the Magic of Disney??
Apply to be a Guest Services Assistant where you will welcome and assist Guests checking in and out of hotel rooms! Creatively enhance their stay by providing information regarding Disneyland?Resort services & activities as well as for the surrounding Southern California areas as needed.?
Responsibilities :
What You Will Do:
? Proactively engage and anticipate Guest needs, answer questions, provide directions and event schedules, and additional information regarding the Disneyland Resort and Hotels as needed
? Meet the needs of Guests by providing outstanding Guest service at various locations including phone and face-to-face interaction?? Assist Guests during check-in and check-out
? Provide guest service when problems arise and help find solutions with Guests and Cast Members while maintaining discretion and Guest confidentiality
? Ability to use multiple devices throughout the day including iPads, iPhones, handheld radios, and desktop computers
? Must feel comfortable handling large amounts of money and possess a high level of integrity
? Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
? Stationed at Front Desk to check-in Guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc.
Basic Qualifications : Required Qualifications & Skills: ? Ability to remain positive regardless of current task ? Previous cash handling experience as well as proven computer proficiency while navigating through multiple computer applications ? Ability to multi-task in a fast-paced and sometimes stressful working environment ? Strong communication skills ? Motivated to complete repetitious tasks while maintaining quality ? Passion for serving others and proven problem-solving skills ? Receptive to special requests? Preferred Qualifications: ? Previous work experience in a Hotel/Front Desk environment ? Proficiency in OPERA hotel property management system ? Previous Leadership experience ? Bilingual preferred ? Full availability seven (7) days a week including days, nights, weekends, and holidays is preferred
Additional Information :
SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. You may be scheduled a graveyard shift. Please note that the principles of seniority are used to schedule all roles.
SUBMITTING YOUR APPLICATION
After clicking ?Apply Now? below, the employment application will open in a new window. Please complete ALL pages of the application by clicking ?Next? on each page, then ?Submit? on the final page.
KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs , DLRResortRoles, DLR Resort Roles
The pay rate for this role in California is $28.75 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
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