Customer Advocate / Customer Service Representative (Remote)
FULL JOB DESCRIPTION :
We are seeking a highly organized and motivated Customer Advocate / Customer Service Representative to join our team. This role is essential in providing excellent customer service and ensuring smooth office operations. The ideal candidate will be the first point of contact for clients and visitors, demonstrating professionalism and a welcoming demeanor. This position requires strong Customer Advocate / Customer Service administrative skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. This position is opened to any person seeking short-term, work at home, part-time or full-time job. The hours are flexible and no previous experience is required. Our paid market survey participants come from all backgrounds and markets including Customer Service Representative, Data entry clerk, administrative assistant, receptionist, sales assistant...
As a Customer Advocate / Customer Service Representative , you will be at the forefront, ensuring a seamless customer experience. Independently managing all facets of customer interaction, you'll coordinate across functions to promptly address specific requests and needs. Your focus will be on providing transparent communication, preemptive solutions, and efficient order management, contributing to an overall frictionless experience for our customers. Report directly to the Supervisor, Customer Experience.
Independently manage all customer requests, covering orders, discrepancies, product inquiries, returns, and any exceptions throughout the order cycle, including physical inventory delivery.
Work collaboratively with all company channels (GSC, Pricing, SPA, A/R, Sales, and BUs) to ensure customer expectations are met, fostering a frictionless experience and building brand preference.
Maintain and cultivate relationships with regional Panduit customers and sales teams through effective communication and interpersonal skills.
Collaborate with Panduit sales to develop efficient methods for resolving external customer issues.
Monitor customer satisfaction through survey results, implementing corrective action plans to address dissatisfaction.
Propose and implement independent solutions for customer issues, coordinating with internal teams for timely resolution.
- If you are seeking a versatile part time remote work from home work, this is a fantastic position for earning a good side earnings.
- Compile, sort and verify the accuracy of customer issues & data before it is entered
- Act as an assistant to the HR Manager
- Maintain logs of activities and completed work
- Typing/Data Entry of confidential client and financial data
- Perform other administrative task as assigned
- General work
- Data entry
- Receive calls, texts & emails on my behalf
- Book appointments & Flight reservation
REQUIREMENTS:
- Ability to maintain confidentiality concerning financial information
- Must display a high level of integrity and honesty
- Must be organised and able to prfioritize tasks efficiently and follow through on commitments
- Must be a highly motivated, self-starter who proposes solutions, rather than waiting for others to solve problems
- Must be flexible, adaptable and actively intervene to create and energies positive change
REQUIREMENT :
Computer - laptop - tablet or smart phone is required to perform work
Internet connection required. Any connection is fine as long as it is secure
You should be okay working on your own from home without immediate in person supervision (who doesn't want that!)
Read and follow written instructions
Typing is essential - data entry of at least 25 words per minute
What you'll be doing: Ability to give feedback on various company services, product testing and participation in online focus groups is needed
Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. With increases tied to individual performance, you could be earning $24+ by 12 months - hard work and stellar performance won't go unnoticed.
Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) PLUS 9 company paid holidays including your birthday!
Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
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