Teleperformance Remote Call Center Representative - Work From Home Job
Join our team as a Remote Call Center Representative at Teleperformance, where you'll have the opportunity to work from the comfort of your own home. As a vital member of our customer service team, you'll be responsible for providing exceptional support to customers via phone, email, and chat. Whether troubleshooting technical issues, addressing billing inquiries, or offering product assistance... you'll play a crucial role in ensuring customer satisfaction. What You Will Do: Respond to customer inquiries promptly and professionally via phone, email, and chat. Provide accurate information and support regarding products, services, and account inquiries. Troubleshoot technical issues and guide customers through problem-solving steps. Process orders, returns, and exchanges efficiently and accurately. Escalate complex issues to appropriate departments for resolution. Maintain detailed records of customer interactions and transactions. Meet and exceed performance metrics including response time, resolution rate, and customer satisfaction. Requirements: High school diploma or equivalent; college degree preferred. Previous customer service experience in a call center environment preferred. Excellent communication skills, both verbal and written. Proficiency in using computers and navigating multiple software applications simultaneously. Strong problem-solving abilities and attention to detail. Ability to work independently with minimal supervision. Availability to work flexible hours, including evenings, weekends, and holidays. Reliable high-speed internet connection and a quiet workspace at home. Opportunity Benefits: Work from the comfort of your own home, eliminating the need for commuting. Flexible scheduling options to accommodate work-life balance. Competitive hourly pay with opportunities for performance-based incentives. Comprehensive training program to equip you with the skills needed to succeed. Career advancement opportunities within Teleperformance. Access to employee discounts and benefits programs. Supportive team environment fostering collaboration and growth. Don't miss this opportunity to join Teleperformance as a Remote Call Center Representative and embark on a rewarding career path while enjoying the convenience of working from home. Apply now and become a valuable part of our dedicated team committed to delivering exceptional customer service experiences
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