Remote - Amazon Connect - IVR
Job Title: Amazon Connect - IVR
Location: Remote
Duration: 12+ Months (Possible Extension)
Job Description
Amazon Connect team need resource with Telephony / IVR experience. This is a system administrator type role. Detailed requirements are below.
Amazon Connect experience
Ability to
Read/interpret Visio call flow diagrams
Add/change Quick Connects
Read/interpret Contact Flows
Add/change Dynamo DB records
Requires basis PC skills
Ability to troubleshoot audio setting issues
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