(Online Live Chat Remote Job) Yelp Careers Remote Work From Home...
Join Yelp Careers and become a crucial part of our remote customer support team! As an Online Live Chat Customer Support Representative, you will play a key role in ensuring our users have a seamless experience while using Yelp's platform. This is a fantastic opportunity for individuals who thrive in a fast-paced, dynamic environment and enjoy providing exceptional customer service. Key... Responsibilities: ? Engage in real-time online live chat interactions with Yelp users to address inquiries, resolve issues, and provide support. ? Demonstrate expert knowledge of Yelp's platform, features, and services to guide users effectively. ? Respond promptly and professionally to customer queries, maintaining a positive and helpful tone. ? Collaborate with cross-functional teams to escalate and resolve complex issues. ? Stay informed about product updates and changes to provide accurate information to users. ? Contribute to the improvement of customer support processes by providing valuable feedback. What You Will Do: ? Provide outstanding customer service through live chat interactions. ? Troubleshoot and resolve user issues with efficiency and accuracy. ? Educate users on Yelp's features, helping them maximize their experience. ? Collaborate with team members to share knowledge and ensure a consistent support approach. ? Adapt to evolving policies and procedures to meet the dynamic needs of the platform. Benefits: ? Remote Work: Enjoy the flexibility of working from the comfort of your home. ? Competitive Compensation: Receive a competitive salary along with performance-based incentives. ? Comprehensive Training: Benefit from extensive training programs to enhance your skills and knowledge. ? Career Growth: Explore opportunities for career advancement within Yelp. ? Health and Wellness: Access to health and wellness programs to support your well-being. ? Community and Team Building: Engage with a diverse and dynamic team through virtual events and activities. ? Technology Allowance: Receive support for your home office setup with a technology allowance. Apply Now: If you are passionate about delivering exceptional customer support and thrive in an online live chat environment, apply now to join Yelp Careers as an Online Live Chat Customer Support Representative. Take the next step in your career while enjoying the benefits of remote work and contributing to the success of a leading online platform. Apply to This Job
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