Head Teller
About the position
The Head Teller position at Flagstar Bank involves overseeing the teller line, processing various financial transactions, and ensuring compliance with bank policies and procedures. This role requires a strong focus on customer service, accuracy in handling cash, and the ability to assist and train other tellers. The Head Teller is also responsible for maintaining the security of the vault and auditing cash drawers.
Responsibilities
? Greet and service clients in a friendly and courteous manner.
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? Identify counterfeit currency.
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? Cash checks, process withdrawals, and pay out money after verification of signatures and customer balances.
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? Place holds on accounts for uncollected funds.
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? Transfer funds between accounts when requested by clients.
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? Maintain security of vault and night depository through dual controls.
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? Complete ATM Daily Proof and assist with weekly/bi-weekly ATM Proof and Replenishment.
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? Maintain security of ATM through dual control.
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? Provide support to other teller units when needed.
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? Assist in training of new tellers.
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? Assist with the daily Financial Center Proof.
Requirements
? High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent, required.
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? Minimum 3-4 years teller experience in a commercial bank setting.
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? Experience in the financial services industry, preferred.
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? Supervisory experience, preferred.
Nice-to-haves
Benefits
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