Sales & Support Administrator

About the position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Sales & Support Administrator within PNC's Private Bank organization, you will be based in Boston, MA. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion. The Sales & Support Administrator (SSA) is the trusted partner to the PNC Private Bank Leadership and Advisor teams. The Sales & Support Administrator partners with the PNC Private Bank advisor team to proactively manage their assigned book of business. This enables advisor capacity to work more closely with clients by providing essential office and administrative support, which will help our clients achieve and maintain financial success. The Sales & Support Administrator fulfills responsibilities across all PNC Private Bank disciplines.

Responsibilities
? Provides sales, service and execution support for new and ongoing client relationships.
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? Gathers required documentation and prepares, reviews and verifies documents and relevant information for accuracy.
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? Acts as a point of contact for clients, client teams or service partners.
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? Initiates, updates and verifies client, account, or transaction details in relevant systems/applications.
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? Serves as a peer resource and may perform general administrative support.

Requirements
? Associates degree or equivalent experience.
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? 4+ years of related business or functional experience.
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? Knowledge of customer support policies, standards and procedures.
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? Ability to manage multiple priorities and demonstrate flexibility and adaptability.

Nice-to-haves
? Business Decisions
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? Client Counseling
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? Client Relationship Building
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? Competitive Advantages
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? Customer Experience (CX)
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? Personal Initiative
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? Relationship Management
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? Results-Oriented

Benefits
? Medical/prescription drug coverage with a Health Savings Account feature
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? Dental and vision options
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? Employee and spouse/child life insurance
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? Short and long-term disability protection
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? 401(k) with PNC match
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? Pension and stock purchase plans
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? Dependent care reimbursement account
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? Back-up child/elder care
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? Adoption, surrogacy, and doula reimbursement
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? Educational assistance, including select programs fully paid
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? Robust wellness program with financial incentives
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? Paid maternity and/or parental leave
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? Up to 11 paid holidays each year
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? 8 occasional absence days each year
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? 15 to 25 vacation days each year, depending on career level and years of service

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