Bilingual Case Manager - Family Violence Center
The Bilingual Case Manager is responsible for providing support services to domestic violence victims/survivors in the client?s preferred language of English or Spanish.
Description:
?Facilitate client access to FVC services, NAM services and outside agencies
?Answer the FVC Hotline to provide telephone crisis counseling, crisis intervention, client assessment, and community referrals, as appropriate
?Periodic coverage of the FVC after-hours, on-call cell phone to provide telephone crisis counseling, crisis intervention, client assessment, and community referrals, as appropriate
?Conduct telephone and face-to-face client intake interviews to determine client needs, client eligibility for services, and develop client safety plan
?Case management of assigned FVC client cases, including crisis interventions, assessments, and assisting clients to set appropriate goals or re-assess goals as needed
?Actively participate in on-going safety planning with FVC clients and Hotline callers
?Staff all cases with Key Staff including definition of problems, eligibility for services, and identifying appropriate referrals
?Translate brochures, educational materials and information about FVC services into Spanish, as needed
?Ensuring and protecting client confidentiality
?Operate within budgetary guidelines and in compliance with grant funding
?Develop working relationships internally and with external agencies
?Maintain client files and all relative paperwork per FVC guidelines and policies
?Facilitate data entry in NAM?s database(s) and checking accuracy
?Assist in the training of new staff, volunteers, and student interns
?Attend NAM and FVC staff meetings, staff events, community events, and fundraising activities as scheduled
?Flexible work hours as needed to promote FVC?s mission.
Supervisory Responsibilities: N/A
Education and Experience Requirements:
?Bachelor?s degree from a four-year college or university and a minimum of three years? experience working in a social service agency or equivalent combination of education and experience.
?Prior experience working with victims/survivors of domestic violence is preferred.
Language Skills:
?Proficiency in English and Spanish are required for this position. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
?Ability to write routine correspondence, reports, business correspondence and procedure manuals.
?Ability to speak effectively before groups of customers or employees of the organization.
Computer Skills:
?Database Software - familiar
?Internet Software - familiar
?Spreadsheet Software (Excel) - required
?Word Processing Software (Word) - required
??Microsoft Office? - required
Special Requirements (Certificates, Licenses, Skills, Special Machines):
Must have dependable transportation.
To Apply:
For consideration, please email your cover letter and resume as an attachment to [email protected] with the job title ?Bilingual Case Manager - FVC? in the subject line.
Only r?um? forwarded to [email protected] will be considered.
No walk-ins or phone calls please.
? All applicants must be able to pass a background check.
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