Small CL Field Underwriter
About the position
The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey. Our Small Commercial Underwriting department is currently seeking a Field Underwriter to join our new business team in the New England. This is a full time, exempt role. This role is eligible for a hybrid or fully remote arrangement. Field Underwriters are responsible for driving the growth of Small CL business by underwriting new business across all lines and sizes of POS and Non-POS accounts, within Small CL definition, and building and maintaining strong agency relationships, partnering with Agency staff and SCSMs.
Responsibilities
? Lead the daily triage of new business with UT, including POS business.
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? Assess submissions, categorize, and direct UT on next steps to be taken based on assessment and categorization.
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? Provide direction and guidance to UT to properly prepare a new business account including Quick Declines and how to communicate with Agent.
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? Ensure all submissions are effectively managed to reach decline or quoting status.
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? Determine the pricing, coverages, including coverage advantages to highlight in the quoting process.
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? Refer accounts as appropriate if additional authority is required.
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? Own all aspects of the New Business underwriting process including acceptability and documentation at inception.
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? Clearly communicate appetite, declination reasons and coverage advantages to Agents to improve hit ratio.
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? Leverage relationships with Agents and SCSMs to identify opportunities to help write business.
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? Communicate proactively with Agents to convey a sense of ownership and service during all interactions.
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? Agency travel as needed to build and maintain strong relationships.
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? Partner with internal colleagues to most effectively communicate difficult messages with Agent partners.
Requirements
? Strong underwriting skill and coverage knowledge; ability to make underwriting decisions on POS and CPP accounts up to $50,000 premium size.
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? Underwriting systems knowledge to document and underwrite accounts within workflow expectations.
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? Ability to manage workload to meet goals and service standards, while following workflow standards.
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? Thorough understanding of Agent partners, including agency personnel and agency business plan.
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? Sales orientation: able to solicit, qualify, negotiate and close accounts.
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? Demonstrated commitment to service and partners; high level of responsiveness.
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? Able to build and maintain close working relationships with Agents, UTs, SCSMs, and renewal UWs.
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? Knowledge of competition and current marketplace; apply to all aspects of performing the role.
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? Excellent time management skills, responsiveness and willingness to bring appropriate level of underwriting to each opportunity.
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? Above average verbal and written communications skills.
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? Achievement orientation - must understand Small CL goals and strategies.
Nice-to-haves
Benefits
? Medical, dental, vision, life, and disability insurance
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? 401K with a company match
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? Tuition reimbursement
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? PTO
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? Company paid holidays
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? Flexible work arrangements
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? Cultural Awareness Day in support of IDE
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? On-site medical/wellness center (Worcester only)
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