Citizens Teller

About the position

As a Citizens Teller, you will serve as the face of Citizens Bank, playing a crucial role in creating meaningful relationships with customers. This position is not just about transactions; it?s about understanding customer needs and providing personalized solutions that help them achieve their financial goals. You will be responsible for greeting customers in the lobby, demonstrating the use of digital tools such as the mobile app and ATMs, and ensuring that each customer has a positive experience. Your role will involve cashing checks, processing withdrawals and deposits, and adhering to all financial policies and procedures, including proper cash handling and compliance with state and local laws. In addition to transactional duties, you will be expected to meet quarterly referral goals by identifying opportunities to connect customers with our Bankers for further assistance. Your knowledge of Citizens products and benefits will be essential in educating customers and addressing their questions or concerns. This position requires a customer-centric approach, where you will actively listen to customers, ask effective questions, and develop long-term relationships that enhance customer satisfaction and loyalty. The role also emphasizes community involvement, as you will have the opportunity to give back through paid volunteer time and matching donations to eligible organizations. Citizens Bank is committed to your career development, offering training, coaching, and resources to help you grow within the organization. You will be rewarded for your hard work with promotions and opportunities to branch out in your career based on your interests and talents. Overall, this position offers a chance to make a real difference in the lives of customers while building a fulfilling career in banking.

Responsibilities
? Greet customers in the lobby and provide exceptional service.
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? Demonstrate the use of mobile apps and ATMs for transactions.
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? Create positive customer experiences by identifying their financial needs.
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? Provide personalized advice and solutions to help customers achieve their financial goals.
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? Meet quarterly referral goals by connecting customers with Bankers.
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? Cash checks and process withdrawals and deposits accurately.
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? Follow all financial policies and procedures, including cash handling and compliance with laws.

Requirements
? High School degree or GED.
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? Minimum of 1 year demonstrated customer experience, recommending and referring products and services.
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? Strong listening and communication skills.
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? Ability to effectively ask questions and identify customer needs.
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? Problem-solving skills to provide solutions to customer issues.
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? Customer-centric approach to deliver exceptional service.
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? Comfortable using digital technology to support business goals.
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? Ability to work branch hours, including weekends and evenings.

Nice-to-haves
? 6 months of experience processing transactions (cash and/or digital payments).
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? Ability to motivate others through collaboration.
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? Process-oriented, energetic, detail-oriented, and able to multitask effectively.

Benefits
? Comprehensive health care coverage including medical, dental, and vision plans.
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? 401K with corporate match.
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? Tuition assistance for further education.
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? Mental health and wellbeing programs.
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? Discounts on student loan refinancing.
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? Paid time off for volunteering, separate from regular PTO.
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? Paid maternity and paternity leave.
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? Flexible work arrangements.

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