Director, Service Delivery (Enterprise and Corp Apps)
Trustmark?s mission is to improve wellbeing ? for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you?ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
About The Role
Responsible for overseeing the delivery of services to clients or customers. Ensures service agreements are met and the highest level of service quality is maintained. Collaborates with various departments to ensure that services are delivered efficiently and effectively. Plays a crucial role in managing client relationships and improving service delivery processes.
Key Accountabilities
? Builds and manages a transition governance structure that ensures consistency and alignment with projects and initiatives between service design and service delivery.
? Ensures operational readiness through planning, execution, governance, building appropriate controls, measures and reporting.
? Leads and manages the service delivery team to ensure optimal performance. Develops and implements service delivery strategies and best practices. Monitors and reports on service delivery metrics and KPIs. Ensures compliance with company policies and industry regulations.
? Assists in building business case presentations for IT infrastructure projects and initiatives. Manages to the infrastructure operational budgets, project and initiatives budgets and assists IT Operations with resource planning.
? Creates and delivers effective and influential business presentations to senior level leadership.
? Works on special initiatives that include streamlining of process, quality initiatives, or leading moderate to large-scale projects.
? Acts as the primary point of contact for clients regarding service delivery issues. Builds and maintains strong client relationships. Handles escalations and resolves service-related issues promptly. Conducts regular service reviews with clients to gather feedback and identify areas for improvement.
Minimum Requirements
? Bachelor?s Degree and/or 4 ? 6 years of related experience OR High School Diploma or GED with 6-8 years of related experience.
The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):
$100,158.00 - $186,008.00 per year
The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for commission. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.
Brand: Trustmark
Come join a team at Trustmark that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.
For the fifth consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.
Apply Job!