Lean Continuous Improvement Specialist

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

The Business Technology Group (BTG) provides resources for several technology focused practices, including fully dedicated business sponsorship and ownership of strategic enterprise programs and projects, product management resources focused on delivering scalable, enterprise solutions, and a recognized Lean practice, dedicated to assisting our business partners to profitably optimize their business practices and processes by leading process improvement projects and developing everyday problem solvers through training & coaching.

Great American Insurance Group is seeking a Business Process Specialist to work in our Business Technology Group. In this role, you will collaborate with business partners, leadership, and key stakeholders across the enterprise to identify, define, and improve business processes. You will be responsible for complex systems process analysis, and improvement recommendations, using a wide degree of creativity and latitude. A successful candidate will understand organizational business systems, industry requirements, and have a familiarity with a variety of concepts, practices, and procedures. A successful candidate will have experience leading complex and/or enterprise level process improvement initiatives.

Responsibilities: ? Analyze, design, and reengineer processes, with an understanding of technical and workflow problems and solutions as they relate to the current and future business environment. ? Consult and lead initiatives with leaders across business functions to identify opportunities, generate ideas, develop, and implement solutions to create new processes or improve existing processes and technologies. ? Effectively collaborate and communicate changes to impacted Business Teams. ? Recommends and facilitates process improvement efforts. May act as project manager in some cases. ? Leverage practical knowledge and understanding of recent technology, tools, solutions and trends to improve work results, solve problems and take advantage of business opportunities. ? Utilize data and analytics for measurable outcomes that drive action. ? Meet and exceed internal and external customer expectations while cultivating relationships and trust. ? Coach Lean practitioners in the application of Lean methods across the enterprise. ? Participate in development and delivery of Lean training to all levels of the enterprise. ? Support business teams to manage, facilitate and positively experience change. ? Performs individual contributor work under limited supervision. May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management of team." ? Perform other duties as assigned.

Qualifications: ? Bachelor's Degree or equivalent business experience is required. ? 10+ years of Business Process improvement experience is required ? Certification within a process improvement discipline is required, such as Lean, Six Sigma, Change Management, or Professional Project Management. ? Prior Property and Casualty Insurance experience is a plus. ? Self-starter with ability to prioritize, organize and manage work to satisfy established timeframes. ? Able to breakdown complex problems into actionable solutions focused on high value customer needs. ? Effective oral, written, and interpersonal communication skills. ? Problem solver with strong analytical skills and attention to detail. ? Able to travel 10% of the time.

Business Unit:

Business Technology

Benefits:

We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.

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