Technology Support Specialist I
Summary
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we?ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ? and much more. We are one of the nation?s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
Description
Position Purpose:
Actively resolve the day-to-day technical needs of customers by managing problems and solutions.
What You'll Do:
? Receive and respond to customers for technical support or services. Enter requests utilizing appropriate tools and processes. Thoroughly document communication with customers and complete requests or issues of basic complexity.
? Identify actual or potential problem and escalate problems to appropriate higher-level professionals when necessary.
? Complete administrative and other area related tasks such as reviewing or completing forms, disseminating documents to appropriate areas, reviewing and/or providing input into procedures, etc.
To Qualify for This Position, You?ll Need:
Required Education:
? Associates in a job-related field OR,
Required Work Experience:
? 2 years job related work experience
Required Skills and Abilities:
? Strong customer service skills.
? Good problem-solving skills.
? Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
? Understands basic technical problems and solutions in relation to the business environment.
We prefer that you have:
? Previous experience with TSC ServiceNow
? Previous experience with I/S Knowledge Base
? Previous experience with Avaya phone systems and Avaya Supervisor tool
? Technical service desk (helpdesk) experience
? IT Work experience
? Ability to understand technical details and the business needs of a fast paced and large customer base
? Active Directory Console experience
? Hitachi ID Management Suite experience
? RSA Secure ID Console experience
? INFO application experience
? Tivoli experience
Required Software and Other Tools:
? Proficient computer skills: able to maneuver through commonly used applications and systems used in the industry.
Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support center
What We Can Do For You:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
?Subsidized health plans, dental and vision coverage
?401K retirement savings plan with company match
?Life Insurance
?Paid Time Off (PTO)
?On-site cafeterias and fitness centers in major locations
?Wellness program and healthy lifestyle premium discount
?Tuition assistance
?Service recognition
?Employee Assistance
?Discounts to movies, theaters, zoos, theme parks and more
What To Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure that you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Here's more information.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
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