Technical Customer Care Specialist - Night Shift - Remote
Description: ? Provide not just traditional customer support but also technical guidance to customers fully in written English, especially about e-commerce products. ? Act as a liaison between the customer and product and technical teams, understanding and translating customer needs into technical language and vice versa. ? Resolve customer complaints efficiently and professionally. ? Maintain accurate records of customer interactions, transactions, and feedback. ? Provide valuable feedback on the effectiveness and efficiency of the customer service process. Requirements: ? Passion for exceptional customer support by going above customer expectations and delighting them. ? Advanced written English proficiency for effective communication. ? Adaptability to work flexible hours. ? Professionalism and composure with stressed or upset customers. ? Strong interpersonal skills and a passion for helping others. ? Minimum of 1-year work experience, preferably in IT. ? Bonus skills: Proficiency in HTML and CSS is a plus. ? Experience in customer-centric roles is advantageous. ? Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering. Benefits: ? Opportunity to work remotely from the comfort of your own space. ? Provision of necessary equipment for remote work. ? Daily self-learning time, with the company covering a percentage of course tuition fees as needed. ? Exposure to licensed and cutting-edge technology tools such as Intercom, ChatGPT, Notion, Jira, Canny and Google Workspace. ? Opportunities for professional growth as we continue to expand. ? Gain valuable insight into the software development process. ? Supplemental health insurance coverage.
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