REMOTE WORK FROM HOME - Full-Time Information Technology Service Desk / Help Desk position (Texas)
Job Description:
As an IT Service Desk Staff member, you will provide remote support to a large retail client. Your responsibilities will include troubleshooting and resolving issues related to general IT
Key Responsibilities:
- Provide remote IT support to clients
- Assist with basic IT inquiries and support requests
- Document and track support requests in a ticketing system
- Ensure timely resolution of issues to maintain client satisfaction
Qualifications:
- Must be 18 years or older. Background checks are performed.
- Basic IT fundamental experience with minimum of 1 year experience in a similar role or higher level education (associates or bachelors degree)
- Minimum internet connection of 20MB
- Strong problem-solving and critical thinking skills
- Excellent communication and interpersonal skills
- Ability to work independently and manage time effectively
What We Offer:
- Flexible full-time schedules (swing/weekend shifts available)
- Remote work no commuting required
- Comprehensive training and all necessary equipment provided
- Valuable experience in the IT field
- Opportunities to develop critical thinking, problem-solving, and communication skills
How to Apply:
Interested candidates are encouraged to apply. Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this role to [email protected]
For more information, visit our website at www.allieddigital.net
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Work Location: On the road
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