Amazon Customer Service Center (Work From Home) Up to $52/hr - Nike Remote Jobs
About the Role
Our client, a reputable Amazon seller, is looking for a motivated and customer-oriented Remote Chat Support Agent to join their team. This fully remote, entry-level position offers an exciting opportunity to assist customers, resolve issues, and provide world-class supportall from the comfort of your home.
Key Responsibilities
Customer Engagement:
Respond promptly and professionally to customer inquiries via chat.
Address questions and concerns about products or services, ensuring a positive experience.
Issue Resolution:
Provide appropriate solutions, including refunds or replacements, to resolve complaints.
Follow up with customers to confirm satisfaction with resolutions.
Data Management:
Accurately document interactions and maintain updated customer records.
Use internal resources to research and provide accurate information.
Escalation and Reporting:
Identify priority issues and escalate them to the relevant departments.
Provide management with feedback on customer trends and concerns.
Performance Metrics:
Meet daily and weekly goals related to response times, resolution efficiency, and customer satisfaction.
What Were Looking For
Communication Skills: Strong written and verbal communication skills.
Problem-Solving Ability: Quick thinking and a solution-focused mindset.
Technical Savvy: Comfort using chat tools, email, and customer management software (familiarity with Amazon Seller Central is a plus).
Time Management: Ability to multitask, prioritize tasks, and meet deadlines.
Adaptability: Willingness to learn new systems, policies, and procedures.
Customer Service Orientation: Empathy and a focus on creating positive customer experiences.
Self-Motivation: Ability to work independently and stay disciplined in a remote environment.
Compensation and Benefits
Competitive Hourly Pay: $35 per hour.
Remote Work: Work from anywhere in the world with a reliable internet connection.
Health and Wellness: Comprehensive health, dental, and vision insurance.
Retirement Savings: 401(k) plan with company match.
Paid Time Off: Generous PTO and holidays to promote work-life balance.
Growth Opportunities: Potential for advancement within the company.
Training Provided: Gain valuable skills with training and support from your team.
High school diploma or equivalent (Bachelors degree preferred).
Previous experience in customer service, preferably in the travel or airline industry.
Strong verbal and written communication skills.
Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.
Ability to multitask and work in a fast-paced environment.
Strong problem-solving skills and a customer-first mindset.
Reliable internet connection and a quiet workspace free from distractions.
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